CRM & CLOUD.
Microsoft Azure takes its place alongside the Microsoft 365productivity suite, filling the gap between Microsoft's standard solutions and the individual requirements of our customers. Want to deploy Dynamics 365? We know how.
As a long-standing partner, we integrate Microsoft solutions into your business processes, considering the existing IT infrastructure. In this way we succeed in networking your employees, systems and processes. This is of course done in compliance with extended security standards.
Bring your business and your customers closer together. We integrate Dynamics 365 with existing systems to help you achieve better results through predictive, AI-powered insights. The next generation of CRM applications captures and bundles all customer activities. As a result, you are actively supported in your daily work.
Microsoft's cloud computing platform reduces administrative tasks and leaves them to the cloud provider. This doesn´t only save time, but also money that can be invested in the further development of core competencies in order to increase business value.
Bringing people together, completing tasks together and exchanging information via chat, video call or simultaneous editing of documents - that is successful collaboration. We will show you how Microsoft Teams serves as a central place for teamwork. Naturally, based on professional security and compliance functions.
Looking over the shoulder of distant colleagues to discuss non-existent machines? We identify areas of application for HoloLens 2, implement solutions, integrate existing systems and support operations. Always with data protection in mind, we also offer complete packages in modern image recognition with Microsoft Azure Kinect. Let's talk about product quality assurance, automated acquisition of display values on old machines or the recognition of people and their interactions.
With Microsoft 365, your team can do more work from virtually anywhere on any device. Our training experts will show you how to use Microsoft solutions to improve communication, collaboration and productivity. And of course, we'll tailor the scope and content of the training to match your colleagues' prior knowledge.
Whether Power BI, Power Apps, Power Automate or Power Virtual Agents - the Microsoft Power Platform is worth much more than the sum of its parts. Analyze data, develop solution strategies, automate workflows, and create virtual agents. We will show you how to create effective solutions to problems.
For the potential customer of a company these circumstances are irrelevant. He wants to do business, but does not understand or accept if no one responds to his request. The customer is the company's capital and mistakes of this kind must be avoided at all costs. And that is exactly what a CRM is for.
There are authorization roles in case I'm sick or incapacitated. And an administrator can help quickly in the event of difficulties.
In short: By using a CRM, you get to know your customers better, you can maintain relationships optimally and thus strengthen customer loyalty.
Don't let any more sales opportunities go to waste. I would be happy to show you that professional customer communication is possible with little effort.
It's possible to work with your customer data from anywhere and on any device. Thanks to a 360-degree view, all customer activities are captured and bundled. Thus, you are actively supported in your daily work. For example, an alert is sent if a potential customer is not contacted promptly.
Dynamics 365 can be linked to many other core products, such as Outlook, Office 365 or SharePoint. Many companies prefer Microsoft CRM because the user interface is intuitive and familiar to employees. Thus, the chance is very high that the system will be accepted and gladly used. In addition, your business processes can be mapped and automated through the Dynamics functions.
Another of my tasks is to find out which functionalities of the platform are important for your company: Is a SharePoint connection needed? Should OneNote be integrated into the CRM? And does every employee really need an international Teams Flat? We analyze needs and costs. Because the entire Dynamics license is not always optimal, let alone realistically applicable.
That's the kind of question I'm here for. And the goal of our LMIS is to critically examine what makes sense. I consider that to be the basis for a long-term partnership.
And both in a business context and for me personally, I hate bad customer management. Everyone quickly notices when marketing doesn't know what their sales colleagues are doing and vice versa. I then impute this unprofessional approach, albeit subconsciously, to all departments, services and products of the company. And it is also the case that appreciative, targeted communication has a very positive effect and brings with it a major competitive advantage.
What I find great is the joint, functioning cooperation with the customer. That's why I focused on Dynamics 365.
And I also know from experience that a CRM system that is not employee-oriented will never be accepted. I myself worked in sales for a long time and know what is needed to quickly reach the goal, for example, the function of a business card scanner for trade fairs, so that the inside sales team can get to work quickly. Furthermore, in the context of current MS certifications, I was able to learn which aspects need to be scrutinized in order to successfully integrate Dynamics according to individual requirements.
IS DYNAMICS RIGHT FOR YOU?
These are the advantages of the CRM system from Microsoft
- Companies of all sizes rely on Microsoft. Dynamics 365 allows you to manage your customer information in a centralized way. You can capture and aggregate all of your customers' activities as well as interactions. This 360-degree view of the customer is immensely helpful for your sales, marketing, service, etc. staff.
- Microsoft Dynamics 365 is a cloud solution that combines different modules for business management: Sales, Field Service, Customer Service, Marketing, Operations. You can purchase all modules individually per user. We will help you make the right choice and show you how to optimize your processes and avoid time-consuming tasks through Microsoft Workflow Automation.
Benefits for the sales team: Use the unified customer view and build strong relationships to generate more orders.
Benefits for Marketing: Find and nurture leads successfully as Dynamics shows you current market trends and empowers you to connect Customer Experiences to get more customer demand.
Benefits for Service: You can even exceed customer expectations by optimizing resources and helping your technicians work more efficiently.
IS THE CLOUD RIGHT FOR YOU?
These are the advantages of a cloud solution at a glance
- The high investment costs, the required know-how and the time needed to design an own IT infrastructure inhibit the scaling of the own product.
- The cloud offers the possibility of an entry into an infrastructure that is scalable at any time with consumption-based prices for resources. Depending on requirements, resources can be allocated and released as needed and in real time.
- Cloud technology promotes the willingness to innovate, as the company does not have to face high investment costs. In-house applications are improved through the integration of innovative and cost-effective AI services.
Due to the large number of already completed projects we are also familiar with the evolution of established technology stacks, frameworks and libraries and can rely on a portfolio of ready-made solutions and experience of our employees.
You want to stream your own multimedia content? We are happy to offer our expertise in the area of Azure Media Services.
Store and archive large amounts of data efficiently? No problem with Azure Storage and integrated lifecycle management.
Cloud as backup? We would be happy to design an architecture in which the cloud is available as a backup for your application.